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Precision Nutrition

Customer Care Specialist (based in Canada)

Client Care · Toronto, Ontario
Department Client Care
Employment Type Full time
Minimum Experience Mid-level

Wanted: An intuitive Customer Support Specialist who will keep our customers happy

Precision Nutrition is looking for a tech-savvy customer support agent who’s passionate about health, fitness and helping people live their best life. Precision Nutrition is growing, and we need a customer care professional who gets excited by “making someone’s day.” As one of the largest nutrition coaching companies in the world, PN is bigger than it’s ever been — and it’s about to get bigger.  

To help us scale, we need a customer care rep who can investigate customer’s problems, find a solution, and leave them smiling so we can help millions more people live healthier, happier lives. 

Join our Adventure

We’re embarking on a new adventure, and we need an empathetic customer care specialist to keep our customers happy 

We’ve got an exciting journey ahead of us…Precision Nutrition will be expanding its world-class education and coaching services into a wide range of new fields, including yoga, group exercise, sports coaching, athletics, manual therapy and more. 

Who we’re looking for 

A tech-savvy detective, with the ability to read between the lines 

You’re a mind reader. Well, not really—but you’re intuitive as heck, and you know how to “sense in” to a customer’s needs. You understand people, giving you the uncanny ability to understand the difference between what they say and what they mean, and how to respond empathetically.

You’re an exceptional communicator. You know how to get your message across clearly and concisely to different audiences—whether it’s written in an email, said in an online chat program, or spoken over the phone.

You’re a detective. When someone comes to you with a problem, you’re able to sleuth your way to a the root cause (and ultimately, a solution) without a lot of direction. 

You’re tech-savvy. Working with computers is second nature, and you have experience using tools like Slack, G-Suite/Google Docs, ticketing programs like Zendesk, and live chat programs. If you’re familiar with Salesforce Marketing Cloud, all the better.

You're flexible and resilient. Precision Nutrition is a fast-evolving company, and you have to thrive in an environment where you're always learning, testing new strategies, and seeking out other perspectives. You don’t keep silent if you have concerns, and you're comfortable wearing other hats from time to time.

You’re hyper-organized. You don’t just leave everything rattling around in your head. You’re committed to writing down how our process works, so you never skip a beat.

You’re obsessed with the details. You are careful, cautious and incredibly meticulous; some may even call you nitpicky — in an endearing way, of course!  And, you dream about dotting the i’s and crossing the t’s. Nothing slips by the net when you’re goalie.

You’re comfortable with ambiguity. You have the ability to prioritize and re-prioritize your work in a fast-changing environment — you understand that things change as new information is made available. You don’t mind shifting gears and are skilled at having a few balls up in the air at one time.

You leave your ego at the door.  You have integrity, talent, are outgoing, have a palpable excitement about the future and don’t show it off. Shadiness, mediocrity, cynicism and excessive 'constructive criticism' are out.

You care. You are an empathetic advocate for our clients. You recognize that through email, you are building relationships, making our customers feel cared for and quickly solving problems if an experience doesn't go 100% as planned. You care about our clients having accurate information and are determined to resolve their issues.

What you’ll be doing 

Reading into our customers’ concerns, and making their day 

In many ways, you’re the face of the company when a customer needs something. So your mission is simple: make sure they leave with a smile on their face. Every day, you’ll be: 

  • Interacting with customers in varying mediums. You’ll answer emails, chat with customers online, or pick up the phone and talk to them directly.
  • Respond to inquiries of all stripes. If a customer is having trouble logging in, you’ll be able to find the root cause—whether it’s user error or a bug in the system—and get them in. If they aren’t sure whether certification is right for them, you’ll put on your sales hat and help convert them to a paying customer.
  • Shaping our customer care strategy. Over time, you’ll be able to observe patterns and bring larger concerns to the development team, so we can build a better product. You’ll ensure our customers have a voice in shaping the future of PN.  

A few important caveats  

This is a dream job, if you’re the right person for it.

Must-Have #1: You must be experienced.

This can’t be your first rodeo.  You have at least 2 years of experience in a web-based, service oriented company providing customer support where email and live chat were your primary responsibilities.

Must-Have #2: You must be best-in-class. You have the “Walt Disney World” customer service skill set. Your communication skills are top-notch, and you can convey your point in a way that’s going to be well-received, even when you have to deliver bad news.

Must-Have #3: You must be committed to your craft. 

You were meant to be in Client Care. It is your unique ability. It’s not a stepping stone to join PN or to gain some experience to launch another career. You care about people and want to be sure they have everything they need to make the right decision for themselves and get their questions answered.

Must-Have #4: You must be dependable.

 

We’re a fully remote team, but that won’t stop you from showing up and giving your all for the team every day. Your compatriots know they can count on you.

Wondering if this is the right path for you?

Every year, professionals at the top of their field choose to join Precision Nutrition.

Here are 5 reasons why.

Reason #1: We give you the freedom to “do you.”

Unlike most companies, we don’t have rigid rules about how and when to do things. You’ll always be free to work independently, whenever, wherever, and however you want.

Reason #2: You can work from anywhere.

We’re a 100% remote company, and have been working remote for 17 years. When you join our team, you’re no longer shackled to one desk, one office, one city, or even one country!

Reason #3: Meetings are optional. (No, really.)

You’re an adult. You’re capable of deciding how your time should be spent. If you don’t think you need to attend a meeting, you don’t. Simple as that.

Reason #4: You’ll always feel supported.

In a regular office, it’s easy to feel like a hamster in a wheel, powerless to change things. At Precision Nutrition, we work as a team to overcome issues & barriers that stand in each other’s way, and we treat each other with enthusiasm, compassion, and care.

Reason #5: You’ll never be bored.

People often come to Precision Nutrition after hitting a plateau in their old jobs. At PN, you’ll get the chance to conquer new challenges, learn from the best, and reach thrilling new heights of personal and professional growth.

Plus: no commute ... and no 9-to-5 grind.

Go ahead: schedule work around your kids. Fly to Europe on a moment’s notice. We don’t care where you’re based or what hours you keep, as long as you always give us your best when it counts.

Sound like we might just be the perfect company for you?  Then you might just be the perfect fit for us. Click Apply for this Job below to get started!

Posting expires February 14, 2020 

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  • Location
    Toronto, Ontario
  • Department
    Client Care
  • Employment Type
    Full time
  • Minimum Experience
    Mid-level